SHIPPING:

- The cost of shipments is calculated based on variables of what is requested such as weight, volume, route section, etc. and following negotiated reference rates with the transport logistics operator.

- We ship to the entire Penninsula, the Balearic Islands, Ceuta, Melilla, Gran Canaria and Europe.

- Shipments to Ceuta, Melilla and Gran Canarias, due to the new law, may have an additional cost from €12 to €25 corresponding to the DUA and take from 6 (six) days to deliver.

- Airsoft Gandia has a new shipping service to almost the entire European Union. Shipments to Europe have a different delivery time, depending on the area. It may take up to 05 - 14 (five - fourteen) days.

*Shipments through replica Post Office and/or high value items will always be sent under the responsibility of the customer.

*For any questions about transportation, shipping, delivery date, please send us an email together with your order number to logistics@airsoftgandia.com

WARRANTY:

- All our items are guaranteed against defects in materials and manufacturing. Damage caused by incorrect use or handling of the products are not included in the guarantee.

- So, what would you do? Don't worry, at Airsoft Gandia, we offer you a remote review service. If you have a problem with the product, please simply send us some videos/photos showing the faults to Whatsapp 615337369. Our mechanical team will review it and indicate the next steps to arrive at a suitable solution for both sides.

RETURNS:

- If for any reason you are not satisfied with your order, you have a period of 07 (seven) days from the date of receipt to return it. (According to article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19). The product must be in perfect condition, in its original packaging and with all documentation included. Otherwise, Airsoft Gandia reserves the right to refuse the return.

- The process of applying a refund:
1. Notify us by whatsapp 615337369 as soon as you receive the order. Better with some photos indicating which product you want to return
2. Let us know the reason why you want to return it.
3. Under our introduction, you can return us with your carrier to the address: Airsoft Gandia, Ciudad de Laval 23, 46702, Gandia (Valencia) or use our pick-up service (please check the conditions above the packaging and documents)
4. Once we receive the merchandise in our warehouses and verify that all the above conditions are met, Airsoft Gandia will accept the return of the product and will proceed to exchange it for other items.

*On-demand products cannot be refunded unless they are converted to credit for future purchases.
*The buyer will have to pay the costs of the return and the new shipment (if the error is made by the client)
*If the return is made by transfer, the client will bear the additional cost of banking procedures of the branch in question . The refund process may vary between 10 - 15 (ten - fifteen) business days.

We hope that all the information above has been useful to you. For any questions, please contact Whatsapp 615337369 or logistics@airsoftgandia.com HAPPY SHOPPING!!